Support gathers everything you need after you've decided to work with Peptalis: how shipping and delivery work, how business invoicing and VAT reverse-charge are handled, which documents we can supply, frequently asked questions, and how to get help with a specific order.
Shipping
Delivery zones, carrier, expected transit times and how tracking is shared after dispatch.
Business invoicing
Company invoices, EU VAT number validation and reverse-charge for intra-EU B2B orders.
Documentation
The documents Peptalis can provide on request: Certificate of Analysis, batch records, supplier CoA and safety information.
Frequently asked questions
Common questions about orders, delivery, quality documentation and Peptalis' scientific positioning.
Order help
Help with a specific order: status, changes, missing documents, delivery issues.